{"id":6123,"date":"2016-04-06T14:03:12","date_gmt":"2016-04-06T14:03:12","guid":{"rendered":"https:\/\/websitedemonow.com\/profitpro\/customer-service-issues-how-to-resolve-complaints-in-four-steps\/"},"modified":"2022-06-08T12:36:31","modified_gmt":"2022-06-08T12:36:31","slug":"customer-service-issues-how-to-resolve-complaints-in-four-steps","status":"publish","type":"post","link":"https:\/\/websitedemonow.com\/profitpro\/customer-service-issues-how-to-resolve-complaints-in-four-steps\/","title":{"rendered":"Customer Service Issues: How to Resolve Complaints in Four Steps"},"content":{"rendered":"<div class=\"hs-migrated-cms-post\">\n<p><b><img decoding=\"async\" class=\"lazyload wp-image-6966 alignright\" src=\"https:\/\/websitedemonow.com\/profitpro\/wp-content\/uploads\/2022\/06\/customerservice.png\" data-orig-src=\"https:\/\/websitedemonow.com\/profitpro\/wp-content\/uploads\/2022\/06\/customerservice.png\" alt=\"\" width=\"310\" height=\"206\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27310%27%20height%3D%27206%27%20viewBox%3D%270%200%20310%20206%27%3E%3Crect%20width%3D%27310%27%20height%3D%27206%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/websitedemonow.com\/profitpro\/wp-content\/uploads\/2022\/06\/customerservice-200x133.png 200w, https:\/\/websitedemonow.com\/profitpro\/wp-content\/uploads\/2022\/06\/customerservice-300x200.png 300w, https:\/\/websitedemonow.com\/profitpro\/wp-content\/uploads\/2022\/06\/customerservice-400x267.png 400w, https:\/\/websitedemonow.com\/profitpro\/wp-content\/uploads\/2022\/06\/customerservice.png 600w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 310px) 100vw, 310px\" \/><\/b>You may have heard of the saying \u201cGood news travels fast. Bad news travels faster.\u201d This can become apparent in word-of-mouth comments regarding your Customer Service. However, now that information is being spread and monitored in different ways, researchers are discovering new rules. By scanning people\u2019s brains and tracking their e-mails and online posts, neuroscientists and psychologists have found that good news can spread faster and farther than disasters and sob stories.<\/p>\n<p><!--more--><\/p>\n<p>Therefore, if you want to be known for the rave reviews on social media that went above and beyond to give your customer a great experience, follow these four steps when faced with negative feedback:<\/p>\n<ol>\n<li>Show respect to everyone.<\/li>\n<li>Listen to everything they have to say, carefully, before answering.<\/li>\n<li>Do everything you can to back up any promises you have made.<\/li>\n<li>If there is no way to resolve the problem to their satisfaction, apologize profusely. If at all possible, offer them an alternative solution or something of value to show your willingness to help.<\/li>\n<\/ol>\n<p>We have published a similar blog post available at: http:\/\/www.marketingholt.com\/blog\/bid\/66768\/The-4-Step-Method-to-Handle-Customer-Complaints<\/p>\n<p>For a breakdown of these steps and some examples, click on the link above. For more information of how we can help, <a title=\"contact us here\" href=\"\/contact\/\" target=\"_self\" rel=\"noopener\">contact us here<\/a> or call Gary at 989-791-2475 ext. 13.<\/p>\n<div class=\"fusion-button-wrapper\"><style>.fusion-body .fusion-button.button-1{border-radius:10px 10px 10px 10px;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-default button-1 fusion-button-default-span fusion-button-default-type cta\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"#\"><span class=\"fusion-button-text\">World Class Customer Service Training He<\/span><\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>You may have heard of the saying \u201cGood news travels [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":6966,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[660,650,663,648,695,656,710,653,566],"class_list":["post-6123","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-clients","tag-customer-complaints","tag-customer-issues","tag-customer-service","tag-gary-holt","tag-happy-customers","tag-identity","tag-new-customers","tag-social-media"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Service Issues: How to Resolve Complaints in Four Steps |<\/title>\n<meta name=\"description\" content=\"4 easy steps to handle customer complaints and maintain positive reviews for your business.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, 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